A Frictional Response

A regular complaint by those who consume and use technology is that security adds friction to their process, which often means they get frustrated at the control put in their path, curse technology in general, or abandon the activity altogether. In today’s episode, Dan, Erik and Brian explore the balance necessary to understand when certain controls (and the friction they add) are necessary, or can be made smoother. Each decision on reduction of friction has the potential for knock-on effects to the security, privacy and performance of the system and should be considered before making any change to the control. In some cases the conscious addition of friction is the better approach, too, especially to support transparency with users and enable meaningful, informed choices.

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